Integrated Service Offerings

**Sapient Associates** Integrated Service Offerings (ISO) are designed to be customized to a specific client situation and have been built with the following traits:

Modular: Elements of scope can be taken out – you don’t have to do “the whole thing” if you don’t need to

Scalable: Offerings can be applied to smaller, simpler scenarios, as well as large complex scenarios

Customizable: ISOs are guides, but not law. If you need to modify elements of the approach, no problem.

Project Management Office

Capability Assessment

Assessing a client’s PMO capability starts with our experience supporting other complex PMOs , our initial conversations with some key stakeholders, review of existing tools and processes and set of recommendations that can be executed rapidly in the project’s environment

Operate PMO

Operate the PMO and execute all activities related to the key disciplines (Scope Management, Governance, Planning & Reporting, Issue/Risk Management, Change & Communication, Vendor and Financial Management) as designed

Planning and Design

Formalize baseline PMO structure, approach, key disciplines, roles and responsibilities and governance model and establish buy-in with stakeholders

Close / Turnover PMO

Conclude PMO activities including a Formal Knowledge Transfer program, conducting a “Lessons Learned” sessions and Archiving critical PMO outputs

Deploy PMO

Activate the established PMO design, onboard/ramp up resources, and initiate PMO disciplines

Case Study (Under Construction)

Facility Assessment and Activation

Visioning and Planning

The process of completeting your needs analysis, ROI, architectural drawings, budgets, and funding approval is a lengthy one. You broke ground, walls are going up, you're making progress and things are getting exciting. However, as it has been made even more obvious lately, business goals change rapidly and sometimes radically. Have your goals changed since you began this process? Can you still reach your them with the funding you've been allocated in the timeframe you committed to with the organization and project structure you have in place?

Activation Plan Creation and Execution

It's all hands on deck at this point and you're putting the details into your Activation workplan, assigning resources, checking boxes, with your move/activation date approaching. Who is managing the Activation plan? Who is ensuring that standards are met? Completing the templates and coordinating every team? Ensuring everyone has been trained in their new workspace and on new operations systems? Who is managing and escalating issues?

Operational Planning and Design

A facility activation will invariably involve new working processes. This may be new technologies such as nurse call systems, new EMRs, new patient flow, new ways of interacting with co-workers (in the case of a care delivery facility this is particularly important.). Do your current processes work in the new space? Are they as efficient as they need to be to deliver your established ROI or to be best-in-class?

Patient Move Plan

If this is an inpatient medical facility, moving patients is potentially your most important and most complex step. Rarely is there the luxury of budget, skilled staffing or specialized equipment required to operate dual facilities or spaces for any length of time. As a result, patients have to be moved in a very short period of time to your new or renovated space, across a building, across a campus or sometimes across town. Coordinating the move of critically ill patients with finite rescources is a complex and specialized logistical maneuver.

Activation Assessment Planning

What's your overall plan? How will you move everyone in, train them, is your "people plan" coordinated with your architecture, engineering, and construction plans? Are you confident that this will all come together to ensure that everyone is ready at the same time? Ideally you'd have instructions and templates, a manual if you will, to follow, to ensure that this is coordinated like a symphony in its final phase.

Close Project / Turnover Facility

Lights are turned on in the new space and the old space is powered down. Life is returning to a new normal and it's time to close out any outstanding issues from all coordinated teams and look to the future. This is where you review your lessons learned and exhale.